Hotel Shubham Grand
Cancellation & Refund Policy
How to cancel a booking at Hotel Shubham Grand, when you get your money back, and how long it takes. These terms apply to rooms booked directly with the hotel. If you booked through a travel website, that company's cancellation terms apply instead.
Last updated 18 September 2026
The short version
Cancel more than 24 hours before your check-in date and you pay nothing — you are refunded in full. Cancel inside that 24 hours, or do not arrive, and the booking is charged in full. There is no partial charge and no cancellation fee in between; it is one rule with one deadline.
Cancelling a room booking
Cancel free of charge up to 24 hours before check-in and you are refunded in full. Inside 24 hours, and for no-shows, the booking is non-refundable. Group bookings and hourly stays are arranged separately — the events or reservations team will confirm those terms in writing.
How to cancel
Cancel through whoever you booked with. For a booking made directly with the hotel, by phone or through this website, call reservations and ask for the cancellation to be confirmed to you in writing. For a booking made on a travel website, cancel inside that website or app — the hotel cannot cancel a booking it did not take, and asking us to do it may leave you paying for it.
How refunds are returned
A refund goes back to the card or account the payment came from. We cannot send it somewhere else. Once we release it, how long it takes to appear is decided by your bank or card issuer rather than by the hotel — it is usually a few working days, and longer over a weekend or a public holiday. If it has not arrived and you think it should have, call reservations with your booking reference and we will trace it from our side.
If we have to cancel
If the hotel cancels a confirmed booking for any reason, you are refunded in full. Where we can, we will also help you find a room elsewhere. This is rare, and it will always be explained to you by a person rather than by an automated message.
Changing a booking rather than cancelling
If your dates have moved, call reservations before you cancel. Moving a booking is often possible where a cancellation and a rebooking would cost you more, and it is always worth the phone call.
Contact us about this
Hotel Shubham Grand,
G/7, Chandaka Industrial Estate, Patia,
Bhubaneswar, Odisha 751024, India
Frequently Asked Questions
What are the check-in and check-out times at Hotel Shubham Grand?
Check in from 11:00 AM, or whenever you arrive — late arrivals are normal and are never penalised. Your room is then yours for a full 24 hours from the moment you check in. Arrive at 6:00 PM and the room is yours until 6:00 PM the following day.
Does Hotel Shubham Grand accept local ID from Bhubaneswar residents?
Yes. We accept Aadhaar or a passport at check-in, and we accept local identification from Bhubaneswar residents. You do not need to be travelling from out of town to stay here, which is not the case at every hotel in the city.
Are pets allowed at Hotel Shubham Grand?
Yes, pets are welcome. Please tell us when you book so we can allocate a suitable room, and keep your pet with you rather than unattended in the room. There is no separate pet charge.
Is parking available at Hotel Shubham Grand?
Yes. Parking is free for guests, at one car per room. For events at The Silken Hall we can accommodate up to 50 vehicles including commercial vehicles, and valet support is arranged as part of an event booking.
Is breakfast included in the room rate?
Breakfast is charged separately at 200 rupees per person. Breakfast with lunch or dinner is 500 rupees per person. Guests who book directly with the hotel also receive 15% off food and beverages at The Divine Bite Cafe and Ozen Bar during their stay.
What do I get for booking direct rather than through a travel site?
Booking directly with the hotel gets you 10% off your room, 15% off food and drink during your stay, and free early check-in subject to availability. These apply all year and are not seasonal. They do not apply to bookings made through travel agents or online travel sites.
What is the cancellation policy at Hotel Shubham Grand?
Cancel free of charge up to 24 hours before check-in and you are refunded in full. Inside 24 hours, and for no-shows, the booking is non-refundable. Group bookings and hourly stays are arranged separately and those terms are confirmed in writing by the team.
Do children stay free, and what does an extra bed cost?
Children up to 2 years stay free. Children between 3 and 12 stay for an additional charge, and from 13 they are charged at adult rates. An extra mattress is ₹500 per person per night for a child or an adult, subject to availability.
Is Hotel Shubham Grand wheelchair accessible?
Yes. The property is accessible for guests using a wheelchair. Please tell us when you book so we can allocate a suitable room and have everything ready for your arrival.
Are unmarried couples allowed at Hotel Shubham Grand?
Yes. Unmarried couples are welcome with valid identification, and we accept local ID from Bhubaneswar residents. Guests under 18 must be accompanied by an adult. Groups of male guests are also welcome.
Can I smoke in the room?
Smoking is permitted in guest rooms and at Ozen Bar & Kitchen. If you would prefer a room in which nobody has smoked, tell us when you book and we will allocate one for you.